You can now use Amazon FinSpace in applications that are subject to System and Organization Controls (SOC) compliance. AWS SOC reports are independent third-party examination reports that demonstrate how AWS achieves key compliance controls and objectives. You can download the AWS SOC reports in AWS Artifact. To learn more, visit AWS Compliance Programs, or you can go to the AWS Services in Scope by Compliance Program webpage to see a full list of services covered by each compliance program.
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Amazon Connect now displays metrics within the schedule management user experience
Amazon Connect now displays scheduling metrics within the schedule management user experience to help contact center managers efficiently manage their agent’s schedules. Managers can quickly see and take action on key metrics that drive business Read more…