Amazon Connect now supports high-volume outbound communications in the Asia Pacific (Sydney) AWS region, making it easy to contact from hundreds to millions of customers daily for communications like delivery notifications, marketing promotions, appointment reminders, or debt collection. Amazon Connect’s high-volume outbound communications for calls, text and emails gives organizations a simple, embedded, cost-effective way to proactively contact customers without having to integrate third-party tools. An optional integrated list management capability provided by Amazon Pinpoint can also be used to build customer journeys and multi-channel user experiences. With this launch, high-volume outbound calls can now be made to customers in Australia and New Zealand. This feature is available out-of-the box and can be enabled within the AWS Console.

Categories: AWS